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Return Policy
  • You MUST have a receipt for all returns/exchanges
  • Textbook and Material Rental Terms of Agreement
  • Books must be unmarked, unopened and in resaleable condition for returns
  • Books/bundles that were originally shrink-wrapped CANNOT be returned once the wrap has been removed. 
  • Type of refund will be based on the original method of payment
  • Check purchases require a 5 BUSINESS DAY waiting period for cash refund
  • Refunds going back on to a debit or credit card will be processed by the Bookstore within 1 business day. Many credit card companies have the right to take from several days to a couple of weeks to credit your account. Please contact your bank or credit card company with any questions. 
  • Photo ID REQUIRED for all check, financial aid, and credit card transactions
  • Student ID # REQUIRED for all check and financial aid transactions
  • All supplies and clothing must be returned within 10 business days and must be in resaleable condition
  • NO RETURNS on wrapped bundles that have been opened, access codes, any special order items, software, computers, electronics, tool kits, and consumables (flash drives, batteries, etc.)
  • NO REFUNDS on shipping/handling fees

    Book Refund Time Limit:

    • FALL/SPRING SEMESTER: 5 BUSINESS DAYS from the first day of the semester, 10 days from the first day of the semester with a drop slip.
    • SUMMER/8-WEEK TERM: 3 BUSINESS DAYS from the first day of the semester, 5 days from the first day of the semester with a drop slip.
    • MINIMESTER: NO RETURNS-Bookstores closed
    • NO RETURN/EXCHANGE on books purchased AFTER THE 10TH DAY from the first day of the semester.

    ALL RETURNS ARE SUBJECT TO MANAGEMENT APPROVAL

  • Visit and shop online at the BHC Bookstores:
    Quad-Cities Campus Bookstore
    East Campus Bookstore
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    Faculty Links

     
    Black Hawk Links



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