What forms of payment does the online store accept?

The only forms of payment accept on the website are credit cards (Visa, MasterCard, Discover). If you would like to use another form of payment, please come into the store.

Is it safe to use my credit card and other personal information on the website?

Yes. All your login and billing information is sent via encrypted SSL.

Why is the amount listed in my order process email different than my order confirmation email?

We substitute new or used titles based on availability, therefore your order may differ from the estimated amount provided in your confirmation email. We will send you an email if this is the case, and your order shipment email will reflect these updated prices.

When is the payment applied to my credit card?

You may see a "hold" of $1.00 in your account when you place an order. You will not be fully charged until the order is processed through.

Shipping Information

How much is shipping?

For all BHC merch items, school supplies, and textbooks (excludes Lands' End), Hawk's Hub has a flat shipping rate of $19.99 per order.

How long does does shipping take?

Please allow 1-6 business days to process and pack your orders. Allow a week for delivery of these items. Packages will be shipped via FEDEX. We will provide a tracking number upon request. Please note: all orders placed during "rush" (one week before and the week classes begin) and orders with out-of-stock items may take longer to process.

Can I order online and pick up in-store?

No, all online orders are for shipment only. 

What if my package doesn't arrive?

You will need to contact FedEx directly to file all claims. Black Hawk College and Hawk's Hub are not responsible for lost, stolen, or damaged packages.

Lands' End

How do I know what size to order?

Please visit Lands' End website to view sizing. Note, by clicking the following links, you will be redirected to their website: women's sizing and men's sizing. 

How much is shipping?

All Lands' End items have a flat shipping rate of $9.99 per order.

How long does shipping take?

Items ordered from the Lands' End line will process in 1-3 business days. Allow two weeks for delivery of these items.

What else do I need to know about Lands' End?

Since these items are made to order, the bookstore will not accept any returns or exchanges of Lands' End items.