BLACK HAWK COLLEGE BOOKSTORE RETURN POLICY

You MUST have a receipt for all returns/exchanges!

General Policy

• Purchases made by check require a 5 BUSINESS DAY waiting period for cash refund.

• Student ID# REQUIRED for all purchases using check or financial aid as a payment method.

• Photo ID needed for all check, financial aid, and credit card purchases, returns, and exchanges.

• Type of refund will be the same as the original method of payment for any returns.
  

Non-Course Supplies, Clothing, Merch Return Policy

• Business days begin on the sale date.

• Eligible non-course supplies, clothing, and merchandise must be returned/exchanged within 10 BUSINESS DAYS of the original receipt date and must be in resalable condition with all original tags and packaging.

• Defective merchandise will be exchanged only, no refund will be given. Store credit will be issued if the exact item is not available for exchange.

• Sales of all clothing, merchandise, and/or non-course supplies marked 50% off or higher are FINAL. NO RETURNS, REFUNDS, OR EXCHANGES.

Electronics Return Policy

• NO RETURNS on software, tablets, computers, electronics, and consumables (flash drives, batteries, etc.), and special orders of any kind.

• Customer is responsible for handling any warranty issues directly with the manufacturer.

 Course Material Return Policy

• ALL TEXTBOOK SALES ARE FINAL UNLESS OTHERWISE NOTED. NO EXCEPTIONS.

• Required textbooks, required access codes, or any other required materials purchased for classes can only be returned if the class was dropped (proof required) within the noted time frame below.

• Required textbooks can be exchanged for the same book in a different condition (new or used) if available or a different book if the wrong book was originally purchased for the same class within the noted time frame below.

• Textbooks must be in the same condition as when they were purchased for returns/exchanges.

• Access codes, textbooks with access codes, and lab kits must be unmarked, unopened, with seals intact, and in resalable condition for returns/exchanges.

• Optional textbooks, optional access codes, or any other optional materials purchased for classes are not returnable, even if the class was dropped.

• Business days begin on the day class start.

• FALL/SPRING 16 WEEK COURSES – exchanges must be made within 5 BUSINESS DAYS of the first day of class, returns must be made within 10 BUSINESS DAYS of the first day of class with required proof of class drop.

• FALL/SPRING/SUMMER 6/8 WEEK COURSES – exchanges must be made within 3 BUSINESS DAYS of the first day of class, returns must be made within 6 BUSINESS DAYS of the first day of class with required proof of class drop.

• MINIMESTER (WINTER), 4-WEEK SUMMER COURSES, AND PACE COURSES –NO RETURNS OR EXCHANGES.

• RENTAL BOOKS – See the entire “Textbook and Material Rental Terms of Agreement” on the bookstore’s website and/or your original rental agreement slip. 

• DIRECT DIGITAL ACCESS (DDA) – See the “Digital Access” tabs on the bookstore’s website for refund eligibility.

 Online Orders Return Policy

• No refund will be given on shipping/handling fees.

• It is the customer’s responsibility to return/exchange all merchandise or materials BEFORE the above time limits.

• If the customer choses to ship their return via mail, the bookstore is not responsible for return shipping of product.

• Refunds will not be given until product is received via mail, and must have correct documentation.

ALL RETURNS/EXCHANGES ARE SUBJECT TO MANAGEMENT APPROVAL