The only forms of payment accept on the website are credit cards (Visa, MasterCard, Discover). If you would like to use another form of payment, please come into the store.

Yes. All your login and billing information is sent via encrypted SSL.

We substitute new or used titles based on availability, therefore your order may differ from the estimated amount provided in your confirmation email. We will send you an email if this is the case, and your order shipment email will reflect these updated prices.

You may see a "hold" of $1.00 in your account when you place an order. You will not be fully charged until the order is processed through.

For all BHC merch items, school supplies, and textbooks (excludes Lands' End), Hawk's Hub has a flat shipping rate of $19.99 per order. We do not offer international shipping.

Please allow 1-6 business days to process and pack your orders. Allow 5-7 business days AFTER your order is processed for delivery of these items. Packages will be shipped via FEDEX. We will provide a tracking number upon request. Please note: all orders placed during "rush" (one week before and the week classes begin) and orders with out-of-stock items may take longer to process.

No, all online orders are for shipment only. 

You will need to contact FedEx directly to file all claims. Black Hawk College and Hawk's Hub are not responsible for lost, stolen, or damaged packages.

Please visit Lands' End website to view sizing: women's sizing and men's sizing. 

All Lands' End items have a flat shipping rate of $9.99 per order.

Items ordered from the Lands' End line will process in 1-3 business days. Allow two weeks for delivery of these items.

Since these items are made to order, the bookstore will not accept any returns or exchanges of Lands' End items. Lands' End items are also excluded from any discounts or promotions.