Direct Digital Access FAQ

Our most asked questions can be found here.

I don't want access or I already have access to the materials? Can I opt out?

Yes, you can opt out any time before the opt out deadline (see "Important Dates"). While you are automatically opted in, opting out is not an automatic process and must be done manually!

 What does opting out mean?

To opt out means that you don’t wish to receive your materials through the reduced cost DDA program. Your access is removed during the opt out period.  Please be aware these materials are required by your instructor, so you will need to find your materials elsewhere!

How do I opt out?

In your class' Canvas menu, click on "VitalSource Course Materials" and then follow the instructions. The screen will be similar to below:

You will receive a confirmation email once your opt-out has been successfully recorded.

If I accidentally opted out, can I opt back in?

You can manually opt back into the materials. In your class' Canvas menu, click on "VitalSource Course Materials" and then follow the instructions. The screen will be similar to below:

You will receive a confirmation email once your opt-in has been successfully recorded.

If you want to opt in AFTER the deadline has passed, you will need to contact us at this email address: [email protected]. We will need your name, student ID number, and the course and section of the class. Please note we are only able to opt you back in during business hours, and it may take up to 24 hours to see your materials again.

I failed a course that I am taking again and it uses the same DDA I already paid for. Should I opt out?

Double check on how long your access to the DDA lasts. All DDAs have different access! Some have one semester only while others have lifetime access. If you have access for more than a semester, you shouldn’t pay for the materials again, so make sure to manually opt out.

Can I get a printed copy of the Direct Digital Access e-book?

Yes, but not always. If it has been adopted, a low-cost printed copy of your e-book is available from the bookstore, but is only to supplement the DDA materials (not replace them). This book will be listed on the bookstore website as a Print Upgrade.

I am having trouble accessing my materials. Who do I need to contact?

It is best to reach out to your instructor first. They may be able to help troubleshoot the issue you are having. If they are unable to help, you can submit a ticket through the below links. Please note if you click on these links, they will redirect you to a different site!

VitalSource: VitalSource Support This support link is only for VitalSource provided e-books.

Cengage: Cengage Support This support link is only for Cengage products (such as MindTap).

Pearson: Pearson Support This support link is only for Pearson products (such as MyLab or Mastering).

McGraw Hill: McGraw Hill Support This support link is only for McGraw Hill products (such as Connect).

WW Norton: WW Norton Support This support link is only for WW Norton products.