Direct Digital Access FAQ

If you have non-DDA questions, our FAQ page has additional information.

How do I access my DDA materials?

Please visit the How to Access DDA Materials page.

I don't want access or I already have access to the materials? Can I opt-out?

Yes, you can opt out any time before the opt-out deadline (see "Important Dates"). While you are automatically opted in, opting out is not an automatic process and must be done manually!

 What does opting out mean?

To opt-out means that you do not wish to receive your materials through the reduced cost DDA program. Your access is removed, and you will not be charged for the materials.  Please be aware these materials are required by your instructor, so you will need to find your materials elsewhere! You are able to opt-in/out as many time as you like before the deadline.

How do I opt-out before the deadline?

In your class's Canvas menu, click on "VitalSource Course Materials" and then select "Want to opt-out?" You will receive a confirmation email once your opt-out has been successfully recorded.

If I accidentally opted out, can I opt back in before the deadline?

In your class's Canvas menu, click on "VitalSource Course Materials" and then select "Opt In." You will receive a confirmation email once your opt-in has been successfully recorded.

I opted-out out of my materials, but need to access them, and the deadline has already passed. Can I still get access?

If you want to opt-in AFTER the deadline has passed, you will need to contact us at [email protected]. We will need your name, student ID number, and the course and section of the class. Please note we are only able to opt you back in during business hours, and it may take up to 48 hours to see your materials again. If you opt back into your materials, a charge will be placed on your account!

I am retaking a course and it uses the same DDA I already paid for. Should I opt-out?

Double check on how long your access to the DDA lasts. All DDAs have different access! Some have one semester only while others have lifetime access. If you have access for more than a semester, you shouldn’t pay for the materials again, so make sure to manually opt-out.

I have questions about billing. 

Please visit the Important Dates page for additional billing information. In addition, opt-out dates, as well as other important information, are listed in your welcome email.

Can I get a printed copy of the Direct Digital Access e-book?

Yes, but not always. If it has been adopted by the instructor, a low-cost printed copy of your e-book will be available for purchase. These loose-leaf copies come from the publisher, and are only to supplement the DDA materials and are not meant to replace them. This book will be listed on the bookstore website as "Print Upgrade." If nothing is listed and you are interested in a print version, please check with your instructor. 

I am having trouble accessing my materials. Who do I need to contact?

It is best to reach out to your instructor first. They may be able to help troubleshoot the issue you are having. If they are unable to help, you can submit a ticket through the below links.

VitalSource: VitalSource Support This support link is only for VitalSource provided e-books or courseware.

Cengage: Cengage Support This support link is only for Cengage products (such as MindTap).

Pearson: Pearson Support This support link is only for Pearson products (such as MyLab or Mastering).

McGraw Hill: McGraw Hill Support This support link is only for McGraw Hill products (such as Connect).

WW Norton: WW Norton Support This support link is only for WW Norton products.